Terms of service

Aura Care – Terms of Service (South Africa)

1. Introduction

Welcome to Aura Care. By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users, visitors, and customers of the Site. If you do not agree, do not use our Site.

These Terms are in addition to your statutory rights under South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Eligibility

By using our Site:

  • You agree not to use the Site for unlawful purposes or in violation of these Terms.

3. Account Registration

Some services may require you to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information;
  • Keep your account login credentials secure;
  • Notify us immediately of any unauthorized use of your account.

You are responsible for all activity under your account.

4. Products and Orders

  1. Product Descriptions: We strive for accurate product descriptions, but cannot guarantee that product descriptions, images, or pricing are error-free.
  2. Pricing: All prices are in South African Rand (ZAR) and include VAT where applicable. We reserve the right to correct errors or adjust pricing without prior notice.
  3. Order Acceptance: Your order is an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including stock unavailability or pricing errors.

5. Payment

  • Payments are processed securely via our approved payment gateways.
  • You warrant that you are authorized to use the payment method.
  • All transactions are subject to South African taxation and applicable fees.

6. Shipping & Delivery

  • We will ship products as described on the Site.
  • Delivery times are estimated and may vary.
  • Risk in the products passes to you on delivery to the address provided.
  • Please refer to our Shipping Policy for detailed delivery and tracking information.

7. Returns & Refunds

  • All returns, refunds, and exchanges are subject to our Return & Refund Policy.
  • You may have additional statutory rights under the Consumer Protection Act.

8. Intellectual Property

  • All content on the Site, including text, images, graphics, logos, designs, and software, is owned or licensed by Aura Care.
  • You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
  • Trademarks and brand logos remain our property.

9. User Conduct

You agree not to:

  • Violate any South African law or regulation;
  • Interfere with the operation of the Site or its security;
  • Use automated systems or bots to access the Site;
  • Post harmful, fraudulent, or offensive content.

10. Limitation of Liability

To the fullest extent permitted by South African law:

  • Aura Care is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
  • Liability for defective goods is governed by the Consumer Protection Act, which cannot be waived.
  • We do not guarantee uninterrupted access to the Site.

11. Disclaimer

  • Products are for cosmetic, beauty, and general wellness purposes only.
  • Aura Care does not provide medical advice; consult a healthcare professional for medical concerns.
  • Use of products is at your own risk. Allergies, sensitivities, or improper use are your responsibility.

12. Privacy

  • Our collection and use of personal information are governed by our Privacy Policy.
  • By using the Site, you consent to our collection, processing, and storage of your personal data as described in the Privacy Policy.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites. Access these sites at your own risk.

14. Modifications

  • We may update these Terms at any time.
  • Updated Terms will be posted on the Site with the “last updated” date.
  • Continued use of the Site after changes constitutes acceptance of the new Terms.

15. Governing Law

  • These Terms are governed by the laws of the Republic of South Africa.
  • Any dispute arising from the use of the Site or these Terms will be subject to the exclusive jurisdiction of South African courts.

Last Updated: 26 March 2026